Terms & Conditions
Welcome to Hidden Gems. By accessing our website and purchasing from us, you agree to the following terms and conditions.
General
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Hidden Gems is an Australian-owned company, operating worldwide.
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All prices are displayed in AUD (Australian Dollars) unless otherwise stated.
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We reserve the right to update or change these terms at any time.
Products
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We make every effort to display products accurately, including descriptions and images.
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Colours may vary slightly due to different device screens.
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Product availability is subject to change without notice.
Orders & Payments
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We accept major credit cards, PayPal, and other secure payment methods shown at checkout.
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Orders are processed once full payment is received.
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If an item becomes unavailable after purchase, we will offer a refund or alternative item.
Shipping & Delivery
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Delivery times provided are estimates and may vary by location.
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Hidden Gems is not responsible for delays caused by customs, postal services, or other factors outside our control.
Customs Duties & Taxes
International customers are responsible for any customs duties, import taxes, or other fees applied by their country.
Returns & Refunds
Our full return policy is available here.
Liability
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Hidden Gems is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
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Our total liability is limited to the purchase price of the product.
Governing Law
These terms are governed by the laws of Victoria, Australia.