Returns
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item for a refund or exchange within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
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The item must be unworn, unused, and in its original packaging.
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You must include proof of purchase (e.g., order number or receipt).
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Earrings cannot be returned for hygiene reasons unless faulty.
How to Return an Item
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Email us at support@hiddengems.com.au with your order number and reason for return.
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Our team will provide you with return instructions and the appropriate return address.
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Send the item back using a trackable shipping method.
Return Shipping Costs
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Faulty or incorrect items: We cover the cost of return shipping.
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Change of mind or incorrect size: The customer is responsible for return postage.
Refunds
Once we receive and inspect your returned item:
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Refunds are issued to your original payment method within 5–7 business days.
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Original shipping fees are non-refundable, unless the return is due to our error.
Exchanges
If you need a different size or product:
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We’ll ship the replacement item once your original item has been received and inspected.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos so we can resolve the issue quickly.