Privacy Policy

At Hidden Gems, we respect your privacy and are committed to protecting your personal information.

 

 

 

Information We Collect

 


When you shop with us, we may collect:

 

  • Name, email address, billing/shipping address

  • Payment details (processed securely via third-party providers)

  • Order history and preferences

  • Browsing data via cookies and analytics

 

 

 

 

How We Use Your Information

 

 

  • To process and deliver your orders

  • To communicate with you about your order or account

  • To improve our website and services

  • To send marketing emails (with your consent, and you can unsubscribe anytime)

  • To prevent fraud and maintain security

 

 

 

 

Sharing Your Information

 


We only share data with trusted third parties necessary to complete your order, such as:

 

  • Shipping carriers (e.g., Aus Post, DHL, FedEx)

  • Payment gateways (e.g., Shopify Payments, PayPal)

 


We do not sell or rent your personal information to third parties.

 

 

 

Cookies

 


We use cookies to:

 

  • Improve website functionality

  • Remember your preferences

  • Provide personalised shopping experiences

 


You can adjust cookie settings in your browser at any time.

 

 

 

International Data Transfers

 


As a global store, some of your data may be processed outside your country of residence. We ensure any data transfers comply with applicable privacy laws.

 

 

 

Your Rights

 


You have the right to:

 

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Opt-out of marketing communications

 

 

 

 

Contact Us

 


If you have any privacy concerns, please contact us at privacy@hiddengems.com.au.